Shipping policy

GUARANTEE, DOA & POLICY 
We guarantee live arrival, in the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery. 

(E-mail the pictures to noricorals@gmail.com) We may ask for you to ship back the deceased animal so please do not dispose of it. Once we receive the digital photo/s, and we receive the deceased coral (if applicable) we will issue you credit. We do not give refunds; we only offer credit towards future orders. 

Guarantee is void if you refuse delivery of your order, or if no one is available to receive the package. Or package was not picked up from your UPS facility in a timely manner. 

Nori Corals cannot be held responsible for mechanical or weather delays.

We can hold corals for up to two weeks once payment has been received. Beyond that we are not responsible for the coral. 

We cannot guarantee replacement coral/s. In the case a replacement is not available, a credit will be applied to your account. 
Shipping is not refundable.